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Elements and Performance Criteria

  1. Develop and resource WHS policies.
  2. Establish and maintain risk assessment and hazard management procedures.
  3. Establish and maintain safe work procedures.
  4. Train and consult with staff.
  5. Evaluate policies and procedures.

Required Skills

Required skills

communication and interpersonal skills to

ask questions to identify and confirm requirements

define and allocate WHS responsibilities and duties

explain information on the WHS system and provide information and training for staff through clear and direct communication

give instructions

report unsafe work practices

share information

use and interpret nonverbal communication

use language and concepts appropriate to cultural differences

initiative and enterprise skills to develop processes and procedures to prevent safety hazards including fire chemical and electrical hazards

literacy and numeracy skills to

document results

prepare reports

research analyse and interpret a broad range of written material

undertake finance and risk assessment

technical skills to

identify emergency exits

use safety alarms and fire extinguishers

Required knowledge

first aid procedures

handling and storage procedures for hazardous and nonhazardous goods and equipment

organisational policy and procedures in regard to

emergency evacuation of store

events likely to endanger staff or customers

hierarchy of control in emergency situations

relevant industry codes of practice

WHS and emergency procedures taking into account state and local government regulations and codes of practice

place of consultative committees

recording system for accidents illness and incidents

procedures for spills leakage of materials accidents and sickness

relevant legislation and statutory requirements including WHS legislation and codes of practice

safe lifting and manual handling procedures

waste disposal methods including hazardous substances

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential

maintains manages and applies safe work practices including necessary resources control measures and risk assessments in all areas of the store according to relevant legislation

maintains manages and applies emergency procedures according to store policy and procedures

develops and manages store policy and procedures in regard to the consistent application by staff members of safe work practices for the provision of services and safe use of products

establishes and maintains consultative processes in regard to WHS

allocates and manages staff responsibility for WHS guidelines

develops and implements staff training programs that relate to WHS health and hygiene legislation and industry codes of practice

establishes and maintains systems for maintaining WHS records

evaluates reviews and makes recommendations for improvements with regard to store policy and procedures in WHS and store emergency procedures

Context of and specific resources for assessment

Assessment must ensure access to

a retail work environment

relevant documentation such as

WHS legislation and codes of practice

store policy and procedures manuals

industry codes of practice

enterprise agreements in regard to consultative committees

staff members

emergency equipment

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

observation of performance in the workplace

role play

written or verbal questioning to assess knowledge and understanding

review of portfolios of evidence and thirdparty workplace reports of onthejob performance by the candidate

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplace and job role is recommended for example

SIRXHRMA Administer human resources policy

SIRXHRM001A Administer human resources policy

SIRXHRMA Recruit and select personnel

SIRXHRM002A Recruit and select personnel.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included.

Relevant legislation may include:

federal, state and local health and hygiene

WHS regulations

privacy legislation.

Store policy and procedures may relate to:

delegation

emergency procedures

job roles and responsibilities

WHS use of technology.

Hazards may include:

broken or damaged equipment or technology

chemical spills

damaged packing material or containers

electricity and water

fires

manual handling

sharp cutting tools and instruments

stress

unguarded equipment.

Hazardous goods may include:

chemicals

electrical equipment

flammable goods

waste.

Equipmentmay include:

electrical equipment, including:

cleaning equipment

electrical tools

food storage equipment

food warming and preparation equipment

retail technology

hand tools

knives and scissors

manual cleaning equipment

manual handling equipment

steps and ladders.

Emergency procedures may relate to:

accidents

armed robbery

bomb threats

chemical spills

events likely to endanger staff or customers

fires

locating and using alarms

sickness

store evacuations.

Hierarchy of controls includes:

eliminating hazards

substitution

isolating hazards

using engineering controls

using administrative controls

appropriate use of personal protective clothing and equipment.

Risk assessment may include:

assessing individual tasks and job design

conducting regular reviews of injury or accident registers

consultation processes, including discussions with employees.

Reporting procedures may be:

digital or electronic

manual

scheduled

standardised.

Training may include:

fire and emergency evacuation training

induction training

ongoing professional development training, including WHS implications

on-the-job training, off-the job training or a combination of both

training for specific hazards identified in the industry.

WHS issues may include:

checking equipment prior to and during work

chemical containment

customers and staff, equipment, premises and stock

first aid procedures

range of responsibilities or job description, including general duty of care of employees and employers

reporting process for and issues resolution, injury or accidents

safe lifting and manual handling procedures

sickness and accident reporting procedures

storage and use of flammable materials

store evacuation

workplace inspection and safety audits.

Staffmay include:

fulltime, part-time, casual or contract

new or existing staff

people from a range of cultural, social and ethnic backgrounds

people with a range of job roles and responsibilities

people with varying levels of language and literacy.

Consultation processes may involve:

minutes from health and safety meetings

staff meetings and management meetings

suggestions for improvements put forward by employees.

Records may include:

manufacturer instructions, including material safety data sheet (MSDS) maintenance records

revision of policies and procedures to ensure relevance through audits against state and territory legislation and regulations

training records for existing employees

training records for new employees

workplace inspection and audit reports.